Client reviews

"Very easy to work with"

I have dealt with the team at Europa General for our Public and Employers Liability Insurance for the past 15 years, during which time we have developed a partnership based on a high level of trust and understanding of our business.

Europa General provide a dedicated claims team with a first rate service and a personal hands on approach.

I have no hesitation recommending Europa General for its underwriting excellence especially for companies considering an alternative Self-Insured programme as this has provided us with significant savings on our Insurance premium outlay during this period.
Nigel McIlwaine FCA, Group Finance & HR Director, Foyle Food Group of Companies

"True customer satisfaction"

This company’s ethos is partnership and true customer satisfaction and customers are at the very heart of their business.

At a time when no one else wanted to know us or anything about our industry, this company took a very different view. They came to us with an innovative insurance package specifically dedicated to our members and have continued to improve the offer and the benefits available to members’ year on year.

The amount of time, effort and dedication to our organisation and industry has been inspirational and it has most definitely contributed to our success and survival in our early days.

We thank them for their exceptional vision and outstanding commitment to our members, our organisation and our industry!
Winner - The FPT NI (Federation of Passenger Transport) Award 2008 - Outstanding Commitment

"Quality of service"

The West Belfast Taxi Association has been conducting business with Europa General for over thirty years. In fact the word 'business' would not truly reflect the relationship with both companies.

We very much see our transactions dealt with formally, courteously and efficiently but with an emphasis on personal relationships as opposed to other businesses adopting a less friendly approach.

Europa General staff at all levels always strive to achieve way beyond the normal customer service satisfaction and it is a testament to the company in relation to fact that they realise their employees are their best assets.

Many businesses often look at direct costs but with Europa General what also has to be considered is the quality, reliability and efficiency of service. The West Belfast Taxi Association would never hesitate in recommending the services of Europa General.
Stephen Long, General Manager, West Belfast Taxi Association