The investment will include a merging of RSA’s existing RSA Belfast and Europa General operations to form a single entity (RSA Northern Ireland), enhanced technology capability and a major upgrading of local underwriting, claims and risk management services.

RSA has a major presence in Northern Ireland and is the largest and fastest growing insurer in the Republic of Ireland. Following a restructuring of its International operations and establishment of a new UK and Western European Division earlier this year, going forward RSA’s business across Ireland will be managed on an all Island basis.

Philip Smith, CEO, RSA Ireland said “we’re delighted to announce this significant investment and major uplift in our presence in Northern Ireland. We have a great track record and reputation in the local market and, over the coming months, intend to deliver added services and enhanced Commercial and Personal insurance solutions to our many broker partners and policyholders. The investment announced today will underpin our growth ambition and intent to be the leading insurer in Northern Ireland’’.

For further information please contact:

Patrick Nally, RSA Ireland

Tel: + 353 1 2901198 / + 353 86 8281395

Email: patrick.nally@ie.rsagroup.com

Gerry O’Sullivan , Q4 Public Relations

Tel: + 353 1 4751444/ 085 1744275

Email: gerry@q4pr.ie

Click here to visit our careers page for more detail.

We are conscious all our policyholders have busy lifestyles and when an accident happens we want to remove the barriers to notifying a claim and make it as easy as possible. We are confident our seamless service will help with this.

As an extension of our claims notification process you can now notify accidents at any time of the day or night and this service is available 24/7/365. 

Contact the Europa General switchboard on (028)90320190 and you will be directed through to a claims handler.

We recognise that our policyholders have different needs and have different preferred methods of communication so you can also notify claims via email to claims@europageneral.com, by fax (028)90327592, by  post, via our website, or alternatively through your broker.

Richie Wilson from Henderson Wholesale Ltd has been voted Irish Driver of the Year at the annual Export & Freight Transport & Logistics Awards.

The prestigious title, sponsored by Europa General, was handed over at a glittering ceremony at the Ramada Hotel in Belfast. 

Ritchie came out top after Chief Testing Instructor Ronnie McCabe from Transport Training Services (TTS) put all the candidates through their paces over an identical 15 mile course, which incorporated varying road conditions with some particularly tight sections. They were also asked to demonstrate their reversing skills.

The judges said the overall standard of driving was excellent with only seven percentage points separating the top six contestants, while the vehicles presented for test were impeccably turned out and were a credit to the industry.

Says a company spokesman: “Ritchie works hard in reaching both personal and company goals while offering customers high levels of service, resulting in him being a popular team member with colleagues and customers alike.”

Congratulations to Ritchie and Henderson Wholesale Ltd.

Europa General is excited to announce that from 1st August 2011 we can offer Contractors All Risks Insurance alongside our existing Employers & Public Liability product lines.

Having taken on board our customer feedback this additional product will help our clients get the cover they need under one roof.  

For further information contact the Europa General Liability Department on (028) 90320190 or email enquiries@europageneral.com

As with 2010 the field was strong and in difficult conditions the prizes were up for grabs for those who could keep their control and composure over the 18 holes. Last year’s individual winner Celine Keenan (Willis Ltd) was again in fine form however she could only manage runner up this time round. It took a great effort from Pat Eastwood (Murphy & O’Rawe Solicitors) to claim the 2011 title – congratulations to him.

The team prize this year went to Jack McIlduff (Europa General), Brendan Guinness (O’Hare Solicitors), Nigel McIlwaine (Folyle Meats) and assistant pro Eoghan Clerkin (Warrenpoint) however it was a very closely fought competition.

It was another great day had by all and Europa General would like to thank all those who took part – heres to next year!!

So what do we mean by this? I mean, it is something that has always been firmly anchored in our business priorities and we aim to deliver consistently excellent service at all stages in the customer journey. Brilliant service is important to our organisation and as one of our brand values, is already part of our day-to-day work.

We have therefore developed a Specific Recognition Programme in-house to recognise and reward achievement of outstanding Brilliant Service.

 Our Aims :

• To strive to be even better and more consistent in our approach to business
• To be able to provide an even quicker, more effective service without compromising the relationship with our customers
• To deliver on our promises and go that extra mile
• To look for opportunities to deliver a better than expected service to our customers.

 We are encouraging not only our staff to nominate each other, but also our customers to nominate our staff. To think about our colleagues who really keep our customers moving and consistently deliver Brilliant Service and ensure they get the Recognition they deserve.

In short, we want to hear from you!

Each month there will be up to 10 Brilliant Service Award winners within RSA, and through your nominations and feedback, we will take that opportunity to celebrate their Brilliant Service.

Click on the Fleet Insurance icon to the left to download your free guide.

Our CSR work is continuing in 2011 with over a dozen Europa General staff participating in the Belfast Marathon in aid of our chosen charity, Cystic Fibrosis. Anyone wishing to support the team and this great cause can donate online by clicking here.

Below is a flavour of some of the activities our staff have got involved in:

Supporting Charitable Causes

• Belfast Marathon
• 300th Birthday Charity Project
• Habitat for Humanity House Build
• Give a Gift at Christmas Project

Improving Impact on the Environment

• Recycling Project
• Energy Supply Project

Supporting Local Managers, Organisations & Economy

• MLN Champion Firm
• The Journey Ahead Partner Project
• Supporting Local Passenger Transport & Tourism
• Risk Management Seminar
• Management Month